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Jo Rogers

 

Meet Jo:  

I’m Jo Rogers, with over two decades of leadership experience on both the agency and client sides of the business, I've navigated the complexity of agency growth, client retention, and team development.

My journey has equipped me with invaluable insights and strategies to help your agency not only survive but thrive in today's challenging economy.

I've been at the helm during the expansion phases of two major independent agencies, where I learned first-hand the intricacies of scaling operations without compromising on service quality.

This experience has given me the ability to foresee potential growth pains and implement effective mitigation strategies, ensuring a smooth scaling process.

One of my proudest achievements is building a Client Services department from the ground up.

This experience has given me a deep understanding of the essential elements required to run a successful client services team - from the initial setup to creating a culture of excellence and accountability.

I firmly believe in embedding a client-centric mindset across all areas of your agency.

It's not just about keeping your clients at the heart of what you do; it's about making this philosophy the cornerstone of your agency's culture, ensuring every department understands and contributes to client satisfaction and retention.

As we stand on the brink of a new era with growth of AI, the role of client services is becoming even more pivotal.

The agencies that will lead the future are those that adapt quickly, integrating new technologies without losing the human touch that clients value so much.

Together, we can build a platinum-standard client services team that not only retains and grows your client base but also empowers you to transition from being caught up in day-to-day operations to focusing on strategic growth and innovation.

This shift is crucial for agency leaders who aspire to elevate their agency from a service provider to a strategic partner for their clients.

Let's collaborate to address the unique challenges your agency faces, leveraging my extensive experience to develop tailored solutions that enhance client satisfaction, create team excellence, and drive sustainable growth.

Your agency's success story starts with a strong foundation in client services, and I'm here to help you write that story.

 

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